Shipping policy

  1. Each order is lovingly made by hand meaning delivery times may vary.
  2. To the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late or delayed delivery.
  3. We will deliver the order to the address provided by you at checkout. It is your responsibility to check that the details you have provided are complete and correct.
  4. All parcels are sent with tracking details, and ‘authority to leave’ is our postage default.
  5. Unless otherwise specified by you, all risk in the product shall pass to you upon delivery.  From the time when risk passes to you, we will not be liable for loss or destruction of the product.
  6. In some cases, a local, contactless pick-up may be organised.
  7. No delivery or shipment date can be guaranteed while co-vid related delays continue to affect the shipment of supplies needed to complete customer orders, as well as the shipment of customer orders from SGS.